Overview
Overview
Design Brief
Design Brief
Crooswijk has been facing a housing crisis for several decades as residents resist major infrastructure changes.
Our challenge was to explore: “How might we stimulate housing mobility by improving trust and participation between residents and the municipality?”
Crooswijk has been facing a housing crisis for several decades as residents resist major infrastructure changes.
Our challenge was to explore: “How might we stimulate housing mobility by improving trust and participation between residents and the municipality?”
Outcome
Outcome
Provided a structured feedback system
Provided a structured feedback system
Offered the municipality a organized method to gather resident feedback, improving decision-making.
Offered the municipality a organized method to gather resident feedback, improving decision-making.
Increased trust and transparency
Increased trust and transparency
Residents reported that making plans visible would improve relationship with the municipality.
Residents reported that making plans visible would improve relationship with the municipality.
Empowered Resident Participation
Empowered Resident Participation
Enabled residents to share input in a accessible way.
Enabled residents to share input in a accessible way.
The Team
The Team
Research
Research
10 weeks
40+ interviews
4 focus groups
Our Insights:
Lack of Communication between residents and the municipality
Misaligned Values, lacking safety and social connection
Cultural and Social Tensions between newcomers and long term residents
10 weeks
40+ interviews
4 focus groups
Our Insights:
Lack of Communication between residents and the municipality
Misaligned Values, lacking safety and social connection
Cultural and Social Tensions between newcomers and long term residents
10 weeks
40+ interviews
4 focus groups
Our Insights:
Lack of Communication between residents and the municipality
Misaligned Values, lacking safety and social connection
Cultural and Social Tensions between newcomers and long term residents
Introducing the CO System
Introducing the CO System
Co provides physical & digital spaces that facilitate a collaborative process between residents and their municipality. Through hands on methods, residents are empowered to communicate their ideas to allow housing developments to respond to the communities invisible needs.
During our 10 weeks research phase, much of this time was spent on the streets of Crooswijk. We conducted 40+ interviews, and lead 4 focus groups to discover the underlying causes of the housing crisis.
These were are three central findings:
Empowering
Empowering
Give residents real voice and influence over housing plans.
Give residents real voice and influence over housing plans.
Collaborative
Collaborative
Fosters community relations with the municipality.
Fosters community relations with the municipality.
Accessible
Accessible
Ensures housing is representative of the community.
Ensures housing is representative of the community.
01 Mobile Co-Creation Spaces
01 Mobile Co-Creation Spaces
Goal: Improve the current one-way planning approach by making housing plans accessible for residents.
Goal: Improve the current one-way planning approach by making housing plans accessible for residents.
02 CO Digital Platform
02 CO Digital Platform
Goal: Informs residents of co-creation locations and displays real-time statistics highlighting community involvement.
Goal: Informs residents of co-creation locations and displays real-time statistics highlighting community involvement.
Testing the Prototype
Testing the Prototype
Research Question: Under what conditions do residents feel empowered to share profound, honest, and meaningful opinions on going plans related to their living situations?
Research Question: Under what conditions do residents feel empowered to share profound, honest, and meaningful opinions on going plans related to their living situations?
Our Learnings: Residents responded better to open ended prompts and reported that the presence of a municipal representative during the process helped encouraged their participation.
Our Learnings: Residents responded better to open ended prompts and reported that the presence of a municipal representative during the process helped encouraged their participation.
Prototype Design
Prototype Design
“Yes definitely, I think that I would like to participate considering the government will take that opinion into consideration.”
Would you feel encourage to engage in this housing collaboration process?
“Yes definitely, I think that I would like to participate considering the government will take that opinion into consideration.”
Presenting to the Stakeholders
Presenting to the Stakeholders
"The concept creates accessible opportunities to gain feedback from residents while improving trust."
"The concept creates accessible opportunities to gain feedback from residents while improving trust."
